I'm assuming that with your posting here that you don't mind us talking about your account status in public.
I have a spare moment before my next meeting and am doing this on a lark. I understand this opens me up to "oh oh oh my ticket" which I don't intend to keep up with. I am a fickle beast.
You, and your alts, were reported a number of time by players for AFK Botting.
We found you afk botting in a PvP Match (which as you know, was a really big issue for us - which is now better thanks to AddOns no longer being able to join matches automatically, among other things).
We did our secret stuff ... okay afk bot confirmation doesn't take much clandestine stuff once we are on top of you. We sent you tells over time and you never reacted and continued doing the same thing over and over.
We closed your account.
You opened up a ticket in question, asking for us to give you your account back.
In that opening salvo of asking us for getting your account back, you admited that you were afk botting while doing homework.
You then added 5 replies in two days to the ticket with various stages of pleading/begging. Including internet meme pictures. (http://i2.kym-cdn.co...392/289/116.gif)
A few agents have investigated it internally and found your account to be worthy of permanent closure.
You are exactly the problem case players have been pleading for us to remove from our game. We agree with them.
Now, why we've taken some time to tell you that your ban will not be overturned I'm not sure. So thank you for bringing that to my attention, however you'll forgive me if we don't prioritize deserved-to-be-banned-customers over paying ones right now.