We're starting to see a lot of people asking about EU/NA accounts, due to the recent beta weekend email with the two keys. As there does seem to be a lot of confusion, and not everybody is aware of the issues/problems, here's my attempt at a breakdown to explain it all;
I got a beta weekend invite email with keys for NA and EU servers but there are no EU Servers/Realms what do I do?
Relax. Currently all beta weekends occur on NA realms (servers) and EU folk can access these just fine. What IS important is using the key that matches your NCSOFT Account region.
Why does it matter what region my account is?
Your NCSOFT Account will be tied to either North America or Europe (this is usually determined by the first beta code you applied after we announced pre-order). If you try to apply a code that is different to your account's region it won't work and you get the "Code Unusable" error detailed here: https://support.wild...Unusable-error-
One the EU realms are brought up, WildStar will be region locked. So EU accounts will only be able to access EU Realms. NA can only access NA realms and so on.
I get that Code Unusable error! What do I do?
You'll need to contact our Support Team so they can help you out. Check the link above for more info.
So what key should I use from my email then?
In theory, you should use the key that matches the region you want to play in. So if you are an EU player and want to play on EU realms at launch, use the EU key etc.
If you have already created an NCSOFT account using a previous beta weekend key (from a gaming site etc) then you could have two options;
1) Your account is already set to the region you want to play in (because you got a key from a site belonging to that region). In which case you can just apply the key you need and you should be good to go.
2) Your account is set to a different region than the one you want (because you used a key from a site belonging to the other region). In which case you will need to either create a new account and use a key from the right region (easiest option) OR contact support regarding the code unusable error described above.
So just to be clear, even if I use an EU code I can still play this weekend right?
That's right. You'll be able to play, but you will be on the NA Realms so you may experience some latency/lag.
What if I want to Pre-Order?
If you ore-order directly from our store, it will detect your IP automatically and you will purchase a copy of the game suitable for your region. If you pay in a local or European currency you will have an EU copy of the game, if you pay in Dollars you will have an NA copy of the game.
If you want to play in a different region to the one you are in, we recommend you purchase a copy of the game from a 3rd party retailer. But again, if you're NCSOFT account is a different region to the copy of the game you have purchased you will get the Code Unusable error.
Hopefully that helps a little and should clear things up. Feel free to direct users here who may be having issues.
(Please note this thread may need to get updated once the Carbine folk get in and can clarify a few things)