We are not going to sugar coat the fact that today was rocky. We encountered a bug in one of our software tools which caused an intended reversion of Gamma Ray's changes to bug out even further. This resulted in some peak downtime for both EU and NA.
As a studio, we understand that we need to make changes to some of our Development, QA, and Release processes to better prevent bugs reaching the Live environment. We hear everyone loud and clear on this front and we are well under way on the realignment of the company's release processes and philosophy to address this. Unfortunately, the issues we encountered today reflect some of the failures in our legacy processes that have not yet overwritten by the new processes in the works.
To compensate everyone for the roller coaster day, we are providing all players that logged in on 9/12/14 with 3 Boom Boxes. This includes all time zones and we are targeting to have these sent out by mid-next week.
As Cougar aptly said, we took a Gamma Ray to the knee.
Here's a look at what you may get inside of our fancy shnazy boxes:
The Entertainer Mount Customization Set:
Savage Warpig Mount Variant:
Luminous Equivar Mount Variant:
Raidin' Costume Set: